Contact form for your Online Shop
Our JTL-Shop 5 Tutorials
Recently we dedicated several videos and articles on JTL-Shop 5, regarding installation, connection to
Wawi, Payment methods and update. You can get to our playlist to catch up by following this link.
Now we are going to cover the contact form and how to set it up in your JTL-Shop 5.
Start in your Shop Backend
Therefore we switch to the Backend and under Depiction we go to Standard views -> Contact Form and reach the necessary menu. In the second column “Subject” we create a new subject. It can be give a name such as “Further Questions” . To connect the contact request of the subject with the appropriate department, enter the correct e-mail address.
The visibility of the subject can be defined here. We want it to be visible to all customer groups and therefore leave it as it is. The sorting number isn’t important for us, so we simply set it to 1. Finally, save your changes.
Contact Form Customization
Following that, we can customize the settings of our contact form as we wish. For example we have the option to add a salutation. Since we like to communicate with customers we also request a first and last name. The name of the company can be requested if we are running a DTC Business, but it’s still an optional field. All other fields can be customized as you wish. Don’t forget to save once you’re done.